The five steps of mediation
- Book your consultation. You start with a free initial consultation — clear advice on your options and whether mediation suits your matter, with no runaway costs and no obligation.
- We match your mediator. You're paired with a nationally accredited mediator who understands both the legal framework and the human side of your dispute.
- The session runs. In person or online, together in one room or in separate rooms with the mediator moving between you ('shuttle' mediation) — whatever feels safe and productive.
- Agreement is reached. In around 90% of the matters we mediate, the dispute resolves then and there, on terms everyone has chosen.
- We make it binding. Your agreement is formalised into an enforceable outcome — consent orders, a binding financial agreement, or a deed of settlement.
What is mediation, exactly?
Mediation is a form of alternative dispute resolution where a neutral third party helps people in conflict reach their own agreement. The mediator doesn't take sides, give legal advice, or decide who's right — their role is to manage the conversation, defuse tension, and help both sides find common ground. It's used across family, workplace, commercial, property and estate disputes.
What's the difference between mediation and arbitration?
In mediation, you and the other party reach your own agreement — nothing is imposed. In arbitration, an arbitrator hears both sides and makes a binding decision, more like a private judge. Mediation keeps control in your hands, which is why it's usually the better first step.
Mediation is encouraged by every court in Australia
Mediation is actively supported across the Australian justice system, including the Federal Circuit and Family Court of Australia. For most parenting matters, attempting it first is a legal requirement, not just a recommendation.
Why does mediation work when conversations have failed?
Because structure changes everything. A skilled mediator creates a safe, neutral space, keeps discussions focused on solutions rather than blame, and helps each person feel genuinely heard. That's why mediation resolves disputes that direct conversation couldn't. Learn how to prepare for your session →
Face-to-face, online, and shuttle mediation
Mediation isn't one-size-fits-all. There are three common formats, and the right one depends on your situation:
- Face-to-face mediation — both parties sit in the same room with the mediator. Best when communication is workable and both parties are comfortable being together.
- Online mediation — conducted over video call, with the mediator managing the session remotely. Just as effective as in-person for most matters, and far more convenient if parties are in different cities.
- Shuttle mediation — parties are in separate rooms (or separate video calls) and the mediator moves between them. Used where direct contact is uncomfortable, where there is a history of conflict, or where one party finds the other intimidating. See how shuttle mediation works →
What kinds of disputes can be mediated?
Mediation works across a wide range of disputes. The most common matters handled include:
- Family law disputes — separation, parenting arrangements, property and financial agreements
- Workplace disputes — grievances, performance disputes, team breakdowns
- Property and financial settlements — asset division, consent orders, binding financial agreements
- Estate and succession disputes — contested wills, executor disputes, family provision claims
- Commercial and business disputes — partnership breakdowns, contract disagreements, neighbour disputes
What happens if no agreement is reached?
Mediation is voluntary and confidential. If the session does not produce agreement, you are free to pursue other options — including court. For parenting matters, the mediator will issue a Section 60I certificate confirming that family dispute resolution was attempted, which is required before applying to court. Nothing said in mediation can be used as evidence if the matter proceeds to litigation — confidentiality is protected by law. Compare mediation and court →