How online mediation works
Online mediation is conducted via secure video conferencing. The mediator manages separate video calls with each party (shuttle format) or brings both parties into the same call (joint session). Most online platforms support breakout rooms, which replicate the private meeting structure of in-person sessions.
Is online mediation as effective as in-person?
For many disputes, yes. Online mediation works particularly well where:
- The parties are in different cities or states
- One or both parties have mobility or health limitations
- High conflict makes sharing a physical space difficult
- Shuttle format is already the preferred approach
Some complex or high-stakes mediations (large property pools, multi-party commercial disputes) may benefit from in-person sessions where non-verbal communication and physical presence can aid negotiation. Discuss the format with your mediator before the session.
Does online FDR count for Section 60I purposes?
Yes. An online FDR session conducted by an accredited FDRP under the Family Law Act 1975 is fully recognised. The FDRP can issue a Section 60I certificate following an online session in exactly the same way as an in-person session. See our full guide to online mediation in Australia.
What you need for online mediation
- A reliable internet connection
- A device with camera and microphone (laptop preferred)
- A private, quiet location where you will not be interrupted
- Any documents or financial information the mediator has asked you to prepare
Is online mediation available across Australia?
Yes — online mediation removes geographic barriers. Parties in rural and regional Australia, and in different states, can participate without travel. We offer online mediation for family, workplace, and commercial matters across all Australian states and territories.
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